About Your Visit
Your health care is a partnership, and you play a key role in that partnership. It is important that you feel free to ask questions, and that you bring any symptoms you might have to our attention. In addition, we ask you to take an active part in leading a healthy lifestyle, including appropriate self-examinations, exercise, and proper eating habits.

Please prepare for your appointment by bringing:

• Photo ID* (If address on ID does not match address in our records, other proof of identification must be shown)
• Health Insurance Card/Information
• A list of all medications you are taking
• A list of your questions/concerns
• Copies of records from doctors related to your visit with us
• Patient Forms
• You are welcome to bring a friend or family member to take notes/help with questions

To protect our patients' identities and to comply with Federal Law, a photo ID and health insurance card MUST be shown at check-in. Failure to provide the required documents will result in your appointment being canceled or rescheduled.

Scheduling Your Appointment
You may request a secure online appointment by Clicking here or calling us at (701) 774-7687. Please include your full name, date of birth, telephone number(s), the physician you wish to see, insurance carrier as well as various dates and times most convenient for you to be seen. An appointment desk representative will contact you to schedule your appointment within 48 hours.

As a courtesy to other patients and staff, please call the office as soon as possible if you are unable to keep your appointment or are going to be late. You will be charged for missed appointments not canceled 24 hours in advance of appointment time.

Online Secure Patient Access
To best accommodate our patients, we offer the opportunity communicate with us through a secure patient portal. The patient portal will allow patients to access a portion of their medical records and to communicate with us in the following ways.

• Email and secure messaging for non-urgent needs
• Viewing of lab results that have been sent to you
• Viewing and printing of your personal health record
• Viewing and “updating” of health information
• Appointment requests
• Billing questions
• Update your demographic information (i.e. address, phone number, insurance)
• Viewing of selected health information (allergies, medications, current problems, past medical\ history)

Contacting Us After Business Hours
After hours, please call the Mercy Medical Center Switchboard at (701) 774-7400 to reach the physician on call. Please do not hesitate to contact the physician for an EMERGENCY situation. Non- emergent calls to the physician on call may result in a charge. Physicians on call DO NOT refill medications or give laboratory results. Requests of this nature need to be made during regular business hours.

Non-urgent Medical Messages
You may submit an on-line, non-urgent, medically related question to our physicians and nursing staff. Please include your full name, date of birth, telephone numbers (including day, evening and mobile phone numbers) and brief description of the problem you are experiencing or the question you have. We encourage you to keep your mobile phone on if you wish to be contacted via that means by a member of our medical team. Non-urgent messages will be returned within 2 business days.

IN AN EMERGENCY, CONTACT US DIRECTLY AT (701)774-7687 or after hours/weekends at (701)774-7400 (Mercy Hospital operator)

Lab Results & Prescriptions Refill Requests
You may request secure online lab results and/or prescription refills by Clicking here. Our office will contact you directly about any abnormal Pap smear or lab report, with instructions about follow-up procedures. If we are unable to reach you by phone, we will contact you promptly by mail. You should always know the results of all tests ordered from our office. If you do not have results in a timely manner, please contact our office.

Please note that normal Pap smear results may be mailed to you directly from the clinic in approximately four weeks. Also note that mammogram reports will be sent to you directly by the center performing the mammogram in about two weeks. We strongly encourage our patients to contact us if you do not receive your mammogram or pap smear result within that time.

Insurance Questions
You may submit an insurance related question by Clicking here or calling us at (701) 774-7687. Please include your full name, date of birth, telephone number(s), date of service and brief description of the question you have or the problem you are experiencing. An insurance coordinator will contact you.