Patient Relations Representative


 

A patient relations representative is the first and last impression the patient has of the clinic experience. They must interact with patients face-to-face and by telephone as they strive to schedule appointments, collect payments and manage health information.

Duties and Responsibilities

  • Fulfills patient care responsibilities efficiently as assigned which may include but are not be limited to:  
    • Answer incoming calls in a pleasant and helpful manner
    • Address patient requests and concerns before and after their encounter
    • Schedule and confirm appointments
    • Communicate information regarding a patient’s visit accurately and promptly to the appropriate individual (i.e. patient, physician, administrator, clinical support staff)
    • Work with other clinic team members to minimize wait times and maximize patient satisfaction
    • Perform other duties as required or directed by providers and management.
    • Have an understanding of insurance co-pays, deductibles and out of pocket maximiums
  • Fulfills organizational responsibilities efficiently as assigned which may include but are not be limited to:
    • Monitor incoming information and place the information in the correct patient’s chart (faxes, email, etc.)
    • Collect and accurately enter patient information collected into eClinicalWorks (copy, scan and shred documents)
    • Collect patient privacy acknowledgement (HIPAA), financial policy and other consent forms
    • Competently operate business machines (copier, fax, scanner, etc.)
    • Identify ways to improve practice operations.
    • Perform other duties as required or directed by providers and management.
  • Fulfills business office responsibilities efficiently as assigned which may include but are not be limited to:    
    • Collect co-pays, deductibles and outstanding balances 
    • Balance cash drawer totals daily
    • Coordinate information and collection activities with the billing office
    • Perform other duties as required or directed by providers and management.
  • Fulfills environmental responsibilities efficiently as assigned which may include but are not be limited to:  
    • Prepare the office to open and close (equip, lights, etc.)
    • Maintain waiting area 
    • Perform other duties as required or directed by providers and management.

Working Conditions

  • Position requires work in medical office environment 100% of the time. 
  • Exposure to bio-hazardous materials and medical chemicals is minimal.
  • Uses voice a significant amount of time, while communicating with patients and other GPWHC team members.
  • Is susceptible to communicable disease transmitted by patients and co-workers

Qualifications: 

  • High school diploma or GED, some college preferred. 
  • Proficiency in Microsoft Word and the ability to learn eClinicalWorks
  • Medical office experience preferred with the ability to demonstrate proficiency and understand the functions of a receptionist.